Frequently asked questions

We accept two payment methods: Interac e-Transfer and cryptocurrency (BTC, ETH, USDT). For Interac e-Transfer: 1. Place your order. Your order number appears on the confirmation screen. 2. You receive payment instructions, including the e-Transfer recipient address, by email. 3. From your banking app, send the transfer to the provided address. Enter your order number in the message or memo field so we can match the payment to your order. 4. Orders are processed within one to two hours of payment being received, and you receive a confirmation email. We do not accept credit cards. Payment is handled this way to keep checkout private: no card data is ever collected or stored.

Yes. We accept Bitcoin (BTC), Ethereum (ETH), and USDT, and crypto orders save 10 percent, applied automatically at checkout. At the payment step you are shown the wallet address and the exact amount to send. Your order is confirmed after one network confirmation. The same 10 percent discount applies to Interac e-Transfer payments.

Checkout is privacy-first. We do not process or store card data, which is why we use Interac e-Transfer and cryptocurrency instead. Private checkout — we never collect or store card data.

We do not run permanent sales or flash discounts. The published discounts are: - Bulk: buy 5 or more for 5 percent off, 10 or more for 10 percent off. Applied automatically per item at checkout. - Payment: 10 percent off when you pay by cryptocurrency or Interac e-Transfer. - Referral codes: a percentage off the subtotal when you enter a valid code from a referrer at checkout. These are the only discounts. There are no hidden coupons and no bait-and-switch pricing.

Shipping is a flat 15 dollars by Canada Post Xpresspost on orders under 250 dollars, and free on orders of 250 dollars and over. There are no surprise fees at checkout.

Orders confirmed before 4 PM EST ship the same day, Monday through Friday. Orders placed on weekends or statutory holidays ship the next business day.

Yes. Every order includes Canada Post Xpresspost tracking. Typical transit is one to two business days within central Canada, two to three days to the West Coast and Maritimes, and three to five days to more remote areas.

Yes. Orders ship in plain outer packaging with no Nova Pharma branding visible. The return address is a generic Canadian fulfillment line.

Refrigeration-required SKUs, such as most lyophilized peptides, GLP-1s, and HGH, ship in insulated cold-pack mailers with frozen gel packs to maintain cold-chain integrity in transit.

Canadian addresses only — no exceptions. We ship to all ten provinces and the three territories. We do not ship cold-chain SKUs to PO boxes, because the package needs a person to receive it.

Every batch we ship has an independent Certificate of Analysis (COA) from Janoshik Analytical. We publish a measured purity figure for each batch rather than a generic claim.

All certificates are published in the COA Vault. You can browse them at /en/coa (or /fr/coa) and view the report for the specific batch tied to a product.

A Certificate of Analysis identifies the batch and reports the measured purity of the compound from third-party HPLC analysis, alongside the testing laboratory. It is the document that lets you verify the purity figure we publish against an independent result.

Send any sealed Nova vial to an accredited third-party lab — Janoshik Analytical or any ISO/IEC 17025-accredited equivalent. If the measured purity falls more than 1.0 percentage point below the value published on our COA Vault page for that batch, we refund the order in full plus your testing fee, up to 80 dollars CAD. No claim form and no haggling.

All products offered by Nova Pharma are sold exclusively for in-vitro research, educational, and scientific purposes. These products are NOT intended for human or animal consumption, or for the medical diagnosis, treatment, cure, or prevention of any disease or condition.

No. Nova Pharma makes no claims regarding the therapeutic, medical, or health-related benefits of any product, and we do not provide medical advice or dosing instructions. Product descriptions are provided for informational and research-reference purposes only.

Yes. Our tools hub includes reconstitution and reference calculators intended as research instruments. You can find them under the tools section of the site. They are reference instruments only and are not medical advice.

No. You can check out as a guest. An account is optional and lets you keep your order history, saved addresses, and reorder more quickly.

Each order comes with a unique tracking link in your confirmation email. Open that link to see your order status. The link is unique and case-sensitive, so open it directly from the email. If you have an account, your full order history also lives there.

Accounts are optional. Guest checkout is fully supported. An account simply stores your order history and addresses so future orders are faster.

If you have an account, open your order history and add a past order's items back to your cart. Without an account, browse the catalogue and add the items again, then check out as a guest.

Email [email protected] with your order number, if you have one. That is the fastest way to reach us about an order, a shipping address change before dispatch, or a tracking question.

We aim to respond within one business day.